| This statement is given in accordance with
the Privacy Act 1988 and the application of the National Privacy
Principals therein.
It sets out the policies of Tioman Holdings Pty Ltd for
managing personal information collected by Altitude @ Taringa in
any transaction or potential transaction you may have with the company.
Types of personal information we collect
When we collect information, only that which is necessary
to perform our functions is collected. This may include but not
be limited to the Caretaking and Letting management of our complex,
Altitude @ Taringa.
Why we collect personal information:
Generally, we collect, update and use personal information
about you to carry on our business, including:
- Leasing and management of properties including payment of
creditors and landlords through electronic payment systems
- Processing of tenancy applications including confirmation
of identity, assessment of ability to meet rental payments and
take appropriate care of a property during a tenancy.
- Establishment of rent payment services when you become a tenant
- eg B-Pay or such other services as may be utilised by us from
time to time
- Contact of next-of-kin in an emergency situation.
- Research and development of new products and services;
- Training and quality control processes
- Positive identification and verification purposes when communicating
with you over the telephone;
- Communication of a related company's or a third party's marketing
offers to you and/or other parties nominated on forms completed
by us for you.
- To meet our legal obligations, eg in accordance with legislation.
How we collect information:
Generally we collect personal information directly from
you, such as when you apply for a product or service. We also access
and / or purchase information available on commercial databases
which is used in Processing of Tenancy Applications and Marketing
of our services.
Disclosure of your personal information.
As stated above information is collected for a variety
of purposes. In fulfilling the duties and obligations associated
with these uses it is sometimes necessary to disclose your data
to a third party, eg a maintenance contractor building inspector
or valuer engaged to perform work on the property. If you are a
tenant and you default on your tenancy agreement, then the information
may also be disclosed to a Tenancy Database for use by any other
member agent. When information is disclosed to any other party it
is done in accordance with the provisions of the Privacy Act and
other legislative requirements which may exist at the time.
Direct Marketing
From time to time we use information supplied to us by
commercial database companies for marketing our company services.
This is done in accordance with the provisions of the Privacy Act
1988. Prospective clients and customers are given the opportunity
to be excluded from any marketing activities and can elect not to
receive specific and direct marketing communication from us.
Access to and correction of your personal information
Anyone who has provided personal information to us may
access this information and provide corrections to it if appropriate.
This will carried out in accordance with the provisions of the Privacy
legislation. If your personal details change, such as your telephone
number, address, please contact us so that we can continue to provide
you with our products and services
If you have a complaint about privacy
Should you have a complaint that relates to how we have
collected or used the information you have provided, we would like
the opportunity to remedy the situation. To lodge a complaint please
contact us at the address below. About this Privacy Policy Statement
From time to time our Privacy Policy Statement may be updated.
The latest version is available on our website
It may also be obtained at our office by contacting us at the address
below.
Use of Collection Notices
The purpose of a "collection notice" is to give specific
information re the collection, use and disclosure of information
collected for a particular reason. The necessity to provide a collection
notice on a form or document is based on the extent to which it
is clear from the form the purpose of the collection. For example,
the information collected for a contract of sale is clearly used
for a particular purpose, ie to execute the contract. If, however,
the information is put to some further use or is disclosed to another
party for a reason that might not be obvious then a collection notice
should be included. Again the necessity for a collection notice
on a listing agreement / Appointment form is based on the uses of
the information collected in the document.
Some examples of possible Collection Notices:
Appointment to Act - Managing Agent
Privacy Act 1988 Collection Notice
The Agent uses personal information collected from the client/s
to act as the client/s agent and to perform their obligations
under this agreement. The Agent may also use such information
collected to promote the services of the Agent and/or seek potential
clients. The Agent may disclose information to other parties
including media organizations, on the internet, to potential
customers, or to clients of the Agent both existing and potential,
as well as trades people, bodies corporate, government and statutory
bodies, and to third parties as required by law.
The Agent will only disclose information in this way to other
parties as required to perform their duties under this agreement,
to achieve the purposes specified above or as otherwise allowed
under the Privacy Act 1988.
If the client/s would like to access this information, they
can do so by contacting the Agent at the address and contact
numbers contained in this agreement. The client/s can also correct
this information if it is inaccurate, incomplete or out-of-date.
Real Estate and tax law requires some of this information
to be collected. If the information is not provided, the Agent
may not be able to act effectively on the client/s behalf or
at all.
Applications for Tenancy
Privacy Act 1988 - Collection Notice
The personal information the prospective lessee/tenant
provides in this application or collected from other sources is
necessary for the Agent to verify the applicant's identity, to
process and evaluate the application and to manage the tenancy.
Personal information collected about the applicant in this application
and during the course of the tenancy if the application is successful
may be disclosed for the purpose for which it was collected to
other parties including the lessor/s, referees, other agents and
third party operators of tenancy reference databases. Information
already held on tenancy reference databases may also be disclosed
to the Agent and/or Lessor. If the applicant enters into a Residential
Tenancy Agreement, and if the applicant fails to comply with their
obligations under that agreement, that fact and other relevant
personal information collected about the applicant during the
course of the tenancy may also be disclosed to the lessor, third
party operators of tenancy reference databases and/or other agents.
If the applicant would like access to the personal information
the Agent holds, this can be done so by contacting Altitude @ Taringa,
35 Morrow Street, Taringa 4068 Tel +617 37218300. The applicant
can also correct this information if it is inaccurate, incomplete
or out-of-date.
If the information is not provided, the Agent may not be able
to process the application and manage the tenancy.
Open Inspections
This notice could be included on the property's flyer/brochure
or as a separate notice provided whenever personal details, eg name
and phone number, are collected from people attending open inspections.
NB: Specific consent should be obtained to use information
collected for any purposes unrelated to the primary purpose of
collection. If, for example, name and contact details are collected
for security purposes, specific consent should be sought to use
those details for marketing. This consent can be verbal, but must
be informed and voluntary. It would be prudent to record the fact
that each individual has in fact consented to the secondary unrelated
use
Privacy Act 1988 - Collection Notice
We use personal information collected from you during the open
inspections for security purposes. We may also use that information
to contact you with respect to this property and others which
we believe may interest you and in providing the information you
agree to this use unless you advise us differently. If the information
is not provided, we may not be able to provide an effective service
to you. Other than in the circumstances allowed under the Privacy
Act 1988, we do not disclose information of this kind to other
parties. If you would like to contact us or access the information
you can do so by contacting us at (address/phone/fax/email). You
can also correct this information if it is inaccurate, incomplete
or out-of-date
Tioman Holdings Pty Ltd (Trading as)
Altitude @ Taringa
35 Morrow Street, Taringa Q 4068
Tel +617 3721 8300 Fax +617 3721 8301
info@altitudeapartments.com.au
Updated :
April 26, 2005
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